Shipping policy

Shipping Carrier

Orders are currently shipped via DHL Express Worldwide, providing fast, reliable, fully tracked, door-to-door delivery to more than 220 countries and territories worldwide.

Should operational circumstances require, we reserve the right to use an equivalent premium courier service without prior notice.

Order Processing

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of exceptionally high order volume, public holidays, inventory verification, or unforeseen circumstances, processing times may be extended. Should this occur, customers will be notified as soon as reasonably possible.

Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking number.

Estimated Delivery Times

Delivery times are calculated from the date of dispatch, not from the date the order is placed.

European Union
1–6 business days

United Kingdom
3–5 business days

Switzerland
3–5 business days

United States & Canada
4–7 business days

Australia & Rest of the World
4–10 business days

Delivery estimates are provided by DHL and are intended as guidelines only. Delivery times are not guaranteed and may vary due to customs inspections, weather conditions, transportation disruptions, local delivery conditions, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are automatically calculated during checkout based on the destination country and the total weight of the order.

The final shipping cost is displayed before payment is completed.

Customs Duties, Import Taxes & VAT

European Union

Orders shipped within the European Union are dispatched from Romania, an EU Member State.

No customs duties apply to shipments within the EU Single Market.

Where applicable, VAT is calculated during checkout in accordance with the tax regulations applicable at the time of purchase.

United Kingdom

Shipments to the United Kingdom are subject to UK customs procedures.

Import VAT, customs duties, customs clearance charges, and any other fees required under UK regulations applicable at the time of import are the sole responsibility of the customer.

United States

Shipments to the United States are subject to customs duties, import taxes, customs processing fees, and any other charges required under US regulations applicable at the time of import.

These charges are determined by the US authorities and are the sole responsibility of the customer.

Switzerland, Canada, Australia & Other International Destinations

Shipments outside the European Union are subject to the import regulations of the destination country.

Customs duties, import taxes, VAT, customs clearance charges, brokerage fees, and any other governmental fees imposed by the destination country's authorities are the sole responsibility of the customer.

These charges are determined exclusively by the customs authorities of the destination country and are entirely outside the control of Malagoli Silk.

We recommend that customers familiarize themselves with their country's import regulations before placing an order.

Where required, DHL will contact the recipient directly regarding payment of duties, taxes, or customs charges prior to delivery.

Customer Responsibilities

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, any additional shipping costs, return shipping charges, storage fees, or administrative fees incurred will be the responsibility of the customer.

Refused, Unclaimed or Undeliverable Shipments

If a shipment is refused, remains unclaimed, is returned because import duties or taxes were not paid, contains an incorrect shipping address, or cannot be delivered after repeated delivery attempts, the customer shall be responsible for:

Return shipping costs;
Customs return charges;
Carrier administrative fees;
Storage charges (where applicable);
Any additional costs incurred during the return process.

Original shipping charges are non-refundable.

Any customs duties, import taxes, VAT, brokerage fees, customs clearance charges, or governmental fees paid to the destination country cannot be refunded by Malagoli Silk.

Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us within 5 business days of the expected delivery date or immediately after delivery.

We will promptly initiate an investigation with DHL and make every reasonable effort to resolve the matter as quickly as possible.

Inspection Upon Delivery

Customers are encouraged to inspect their shipment immediately upon delivery.

If the parcel shows visible signs of damage, we recommend reporting the issue to DHL at the time of delivery whenever possible and notifying Malagoli Silk without delay.

Force Majeure

Malagoli Silk shall not be liable for delays or failures in delivery resulting from events beyond our reasonable control, including but not limited to customs inspections, transportation disruptions, strikes, severe weather, natural disasters, pandemics, war, governmental actions, civil unrest, or other force majeure events.